And if you have a specific suggestion, step-by-step directions for how to do it would be greatly appreciated. In light of all this, I'm curious about what you think I should do. Could this duplication be the source of the problem?) No files, at least in this folder, end with ".mbox."įinally, in trying to diagnose this issue, I should mention that I didn't move, rename, or otherwise modify these TB files and folders, yet CDS worked fine until a couple of months ago. They all have the suffix ".mozmsgs" except that some of the folder names seem to have duplicates, and the alternate folders end with ".sbd." (Hmmm. My message folders live at \Mail\Local Folders\Outlook Express Import.sbd. Third, I don't know what an mbox file is. Second, my inbox contains few or no messages they're promptly moved to one of about a dozen archive folders. If TB messages and profiles are stored locally rather than in the cloud, doesn't that suggest the problem is with CDS? I mean, how likely is it that my TB files on both computers would have been corrupted simultaneously? I've spent very little time looking under TB's hood, so I hope you'll be patient with me.įirst, an observation: My problem began at about the same time on both of my computers (Windows 8 desktop + Windows 7 laptop). Thanks for your quick and helpful response. I'll download the free copy onto my Windows 10 system and see if it has a problem with my profile. I suspect it just knows how to read mbox files, and doesn't know about or understand the other files in the profile such as prefs.js so it should be content reading those mbox files despite them not being in a profile. One possibility is that many of those mbox files are corrupt, but that normally only occurs for inbox folders if you let them have too many deleted messages and don't compact them often enough.Īs an experiment, copy all of your mbox files to a unrelated directory (you don't need to keep the folder hierarchy), tell CDS to rebuild its index, and see if it can read the messages in those files. "inbox.msf" is basically a cache of the folder listing and "inbox.sbd" a renamed directory used to organize the mail folders into a hierarchy. "inbox." is the mbox file for the inbox folder. I read their help text about Thunderbird and it seems like a copout. If thats true, I don't see any benefit in building new profiles. Those are the files named after the mail folder, with no file extension, that contain all of the messages for that folder. I would expect Copernic to ignore all of the files in the profile except for the mbox files. So *should* I create a new profile and then try to migrate all my messages? Do I have any other options? If not, is there anything I should know about how to do this - and what to watch out for - beyond what's on that wiki page? All I know about that process is what I read here. My question is whether it's worth the time and possible risk to repair or completely rebuild my profile when I don't know what I'm doing. I've never had multiple TB profiles and therefore have never needed to deal with profiles at all. But it's the more recent ones, created by TB, that seem to be the problem.) (I should mention that most of my 70,000+ archived messages were originally imported from Outlook Express. CDS is supposed to work with TB their tech support says the problem is with my message files. I've reinstalled CDS several times and reindexed all my emails from scratch. I've tried two different releases of the software (CDS 4 and 5), both free and paid versions, with two different computers (one using Windows 7, the other Windows 8). (It has no problem with my Word files.) When I do a search, those relatively recent messages are labeled with the day they were indexed, not their actual date and when they're opened, I see only pages of formatting. For the last several months, Copernic Desktop Search has been unable to index and search the last few months' of TB emails.
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